> ## Documentation Index
> Fetch the complete documentation index at: https://help.rytz.com.au/llms.txt
> Use this file to discover all available pages before exploring further.

# Signing in

> How to access RYTZ — email + password, magic link, OAuth (Google, Microsoft), password reset, what happens after sign-in. The very first moments on the platform.

import { Steps, Step, Frame, CardGroup, Card, Note, Tip, Warning } from '@mintlify/components'

This page covers how to access RYTZ — both first-time sign-up and returning sign-in. If you're brand new and just looking at the docs without an account, [start here](https://app.rytz.com.au) to create one first.

## Three sign-in options

<CardGroup cols={2}>
  <Card title="Email + password" icon="key">
    Standard form. Email address + password. The most reliable option if you sometimes use the platform on devices that don't support OAuth.
  </Card>

  <Card title="Magic link" icon="envelope">
    Email-based passwordless login. Type your email; check inbox; click the magic link. The link signs you in for that session.
  </Card>

  <Card title="OAuth — Google or Microsoft" icon="google">
    Sign in with your Google or Microsoft account. No separate RYTZ password to remember. Available wherever you can sign in to those accounts.
  </Card>
</CardGroup>

## First-time sign-up

<Steps>
  <Step title="Go to app.rytz.com.au">
    Land on the sign-in page. Click **Create account**.
  </Step>

  <Step title="Choose a sign-in method">
    Email + password, magic link, or OAuth. Pick whichever suits.
  </Step>

  <Step title="Verify your email">
    Email + password sign-up sends a verification email. Click the link in the email to confirm.

    For magic-link or OAuth sign-up, email verification is implicit (the link itself confirms the email).
  </Step>

  <Step title="Complete the onboarding wizard">
    First sign-in lands you in the [onboarding wizard](/getting-started/setting-up-your-case-file). It captures the basic shape of your matter — jurisdiction, matter type, parties, children, FV disclosure (if any).

    The wizard takes 10–20 minutes. You can save and resume.
  </Step>

  <Step title="Land on the dashboard">
    After the wizard, you arrive at the dashboard ([see overview](/getting-started/the-dashboard)). This is your home screen.
  </Step>
</Steps>

## Returning sign-in

<Steps>
  <Step title="Go to app.rytz.com.au">
    The sign-in page recognises returning sessions where possible.
  </Step>

  <Step title="Pick your method">
    The platform remembers which sign-in method you used last time and offers it first. You can switch methods at any time.
  </Step>

  <Step title="Land on your last surface">
    Returning sign-in usually drops you back where you left off — the dashboard, a draft you were editing, or wherever you closed the browser tab last time.
  </Step>
</Steps>

## Forgotten password

If you used email + password and forgot it:

<Steps>
  <Step title="Click 'Forgot password' on the sign-in screen">
    The link goes to the password-reset page.
  </Step>

  <Step title="Enter your email">
    The platform sends a reset link to the registered email.
  </Step>

  <Step title="Click the reset link in the email">
    Opens a page where you set a new password.
  </Step>

  <Step title="Sign in with the new password">
    The new password is active immediately.
  </Step>
</Steps>

If you can't access the email registered with your account, contact [tech@rytz.com.au](mailto:tech@rytz.com.au) for manual recovery — the platform doesn't allow self-service email changes for security reasons.

## Two-factor authentication (2FA)

Two-factor authentication is **strongly recommended** for any RYTZ account holding active matter data. Enable it from [Settings](/account/settings) → Security.

Two methods:

* **Authenticator app** — Google Authenticator, Authy, 1Password, Bitwarden. Standard TOTP.
* **SMS** — code sent to a registered phone number. Less secure than authenticator app (SIM-swap attacks); use only if authenticator app isn't an option.

<Warning>
  **Family-violence note.** If you are in a family-violence situation and concerned about device monitoring, consider whether 2FA via SMS is safe for you. SMS messages may be visible on a shared or compromised phone. Authenticator-app 2FA on a private device is preferable in this scenario. The platform's [Security](/account/security) page covers this in detail.
</Warning>

## Multiple devices

You can sign in to RYTZ from any number of devices. Each session is independent — sign-in on your laptop doesn't affect sign-in on your phone.

The platform tracks active sessions in [Settings](/account/settings) → Security. You can sign out remote sessions if you suspect unauthorised access.

## Sign-out

Sign out from the user menu (top-right of any page) → Sign out.

For shared devices, sign out before leaving the device. The platform's session-keeping defaults to 30 days; on a shared device, that's 30 days of access for whoever uses the device next.

## Family-violence safe-exit

For users with FV disclosed in their case file, the platform shows a **Safe-exit** button (top-right of every screen). One click closes the platform and clears the browsing trail for the current session.

The button is for moments when device monitoring is a concern and you need to leave the platform without it being apparent in the device's recent-activity log.

If you're not in this situation, the safe-exit button is hidden by default. You can enable it manually from [Settings](/account/settings) if you want the function as a precaution.

## Trouble signing in

Common issues:

| Issue                   | Fix                                                                                                      |
| ----------------------- | -------------------------------------------------------------------------------------------------------- |
| Magic link not arriving | Check spam folder. Magic links go from `auth@rytz.com.au`                                                |
| Magic link expired      | Magic links last 15 minutes. Request a new one.                                                          |
| 2FA code not working    | Check the device's clock is synchronised (TOTP relies on accurate time). Try the next code.              |
| OAuth fails             | Try a different sign-in method. OAuth issues are usually provider-side and resolve within a few minutes. |
| "Account not found"     | Email might be different from the one you registered with. Try variations or contact support.            |

For anything not solved by the table, contact [tech@rytz.com.au](mailto:tech@rytz.com.au).

## What's next

<CardGroup cols={2}>
  <Card title="The dashboard" icon="house" href="/getting-started/the-dashboard">
    What you see immediately after signing in.
  </Card>

  <Card title="Setting up your case file" icon="folder-plus" href="/getting-started/setting-up-your-case-file">
    The first-time onboarding wizard.
  </Card>

  <Card title="Settings" icon="gear" href="/account/settings">
    2FA, sessions, password management.
  </Card>

  <Card title="Security" icon="shield" href="/account/security">
    Account security best practices including FV-safe-exit setup.
  </Card>
</CardGroup>