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Documentation Index

Fetch the complete documentation index at: https://help.rytz.com.au/llms.txt

Use this file to discover all available pages before exploring further.

This page covers how RYTZ subscriptions work — viewing your plan, upgrading, downgrading, billing history, payment methods, and what happens when a trial ends. Subscription management lives at app.rytz.com.au/subscription.

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Plans

See Pricing and tiers for the full plan comparison. In summary:
  • Free — every authenticated user. Includes Education Portal, Legal Research Library, Legal Aid eligibility, basic profile.
  • Free + 5 AI messages/month — same as Free plus 5 AI assistant messages per calendar month.
  • Premium — unlimited AI messages, all planners (Parenting / Settlement / Case Roadmap), full Affidavit Preparation toolkit, full Evidence Portfolio with Stage Review and Court Readiness Matrix, Master Case File, full Forms Library access.

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Viewing your plan

1

Go to /subscription

From the user menu (top-right) → Subscription. Or directly to app.rytz.com.au/subscription.
2

Read the current plan summary

The summary shows: current plan, billing cycle (monthly / annual), next billing date, payment method on file, recent invoices.
3

Click any line for detail

Clicking the plan opens the upgrade/downgrade interface. Clicking the payment method opens the update flow. Clicking an invoice opens the PDF.

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Upgrading

1

Click 'Upgrade'

From the Subscription page or any premium-locked feature surface.
2

Choose monthly or annual

Annual is discounted (typically 20%) compared to monthly.
3

Confirm payment method

Add a card if you don’t have one on file. The platform supports Visa, Mastercard, AMEX. Payments processed by Stripe.
4

Confirm the upgrade

The upgrade is immediate. Premium features unlock the moment the payment processes.
If you’re upgrading mid-cycle on monthly, you’re charged a pro-rated amount for the rest of the cycle. Annual upgrades are charged in full at the time of upgrade.

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Downgrading

1

Click 'Change plan' on the Subscription page

Choose Free or one of the lower-tier options.
2

Confirm the downgrade

Downgrades take effect at the end of the current billing period. You retain premium features until then.Why end-of-period rather than immediate? You’ve paid for the period; the platform doesn’t take that access back.
3

See the downgrade-effective date

The Subscription page shows the date the downgrade activates. After that date, premium features become locked behind the upgrade prompt.
Your data persists across plans. Downgrading doesn’t delete anything you’ve created. Affidavit drafts, Evidence Portfolio items, parenting plans — all retained, just locked behind the premium gate. If you re-upgrade later, everything’s there.

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Cancelling

Cancelling means moving to the Free plan. Same flow as downgrading. If you want to delete your account entirely (not just cancel the subscription), see Privacy and data for the full account-deletion flow.

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Billing history

Every invoice is available in the Subscription page → Invoice history.
  • Click any invoice to open the PDF
  • Download all for bulk export (useful for tax or expense purposes)
  • Email invoices to a different email address (for users who handle billing through an accountant)
Invoices include:
  • Date of issue
  • Plan + cycle
  • Subtotal, GST (Australian GST applies for AU billing addresses), total
  • Payment method (last four digits)
  • Tax invoice number
Invoices are automatically generated for every payment.

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Updating payment method

1

Click 'Payment method' on the Subscription page

Opens the secure Stripe-hosted update form.
2

Enter new card details

Card number, expiry, CVC, billing address. The platform never sees the raw card number — Stripe handles it directly.
3

Confirm

The new card replaces the previous one. Future charges go to the new card.
If a payment fails (expired card, insufficient funds), the platform retries automatically over 7 days. After 7 days of failed retries, the subscription downgrades to Free pending payment-method update.

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Free trial

New premium upgrades typically include a 7- or 14-day free trial (current details on Pricing and tiers). During the trial:
  • You have full premium access
  • No card is charged
  • Cancel any time before the trial ends to avoid the charge
When the trial ends:
  • If you have a payment method on file, you’re charged for the first cycle
  • If you don’t have a payment method on file, you’re moved to Free
The Subscription page shows a banner with days remaining in the trial; the platform also emails reminders 3 days, 1 day, and on the day the trial ends.

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Trial-ended page

If a trial ends without payment-method-on-file, you land on the Trial Ended page the next time you try to access a premium feature. It’s a soft paywall — you can choose to upgrade and restore access, continue with the Free tier (premium features locked), or contact support.

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Refund policy

The platform’s refund stance:
  • Within 7 days of charge — full refund on request, no questions asked. Email tech@rytz.com.au.
  • After 7 days — refunds are case-by-case. Refund granted where:
    • There has been a billing error (double-charge, charge after cancellation)
    • You have not used premium features in the period
    • Material platform issues affected your ability to use the platform
  • Annual subscriptions — pro-rated refund for unused months on cancellation, less a 20% retention fee.
The platform’s commercial intent is clearly: don’t charge users who aren’t getting value. If you feel the value isn’t there, ask for the refund.

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Receipts and tax

For Australian users:
  • All invoices include GST where applicable
  • Subscription is generally not tax-deductible for self-represented family-law matters (these are personal expenses, not business expenses)
  • For lawyers using RYTZ to support client work (the pro portal at pro.rytz.com.au — out of scope for these consumer-app docs), the subscription is a deductible business expense
For non-Australian users, GST does not apply; standard invoices apply.

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Promotional codes

Promotional codes are accepted at checkout. Enter the code in the Promo code field on the upgrade page; the discount applies before payment. The platform does not generally publish unrestricted promo codes. Codes are typically issued for:
  • Legal-aid-eligible users (significant discount)
  • Community-legal-centre referrals
  • Specific advocacy partnerships
If you’ve been given a code through a community legal centre or similar, use it at upgrade.

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What’s next

Pricing and tiers

Plan comparison and feature matrix.

Privacy and data

Including the account-deletion flow.

Settings

Account settings broader than billing.

Legal Aid eligibility

Free eligibility checker — relevant if cost is a concern.